archive.Joe Lamantia.com

Some star­tling num­bers about call cen­ter employ­ment, from the newslet­ter Knowledge@Wharton:
“an esti­mated 3% of the U.S. work­force [is] employed in call cen­ters“
That’s a greater share of the total than for all farm pay­rolls and agri­cul­tural pro­duc­tion across the U.S.
“Call cen­ters… typ­i­cally expe­ri­ence a 30% annual turnover in employ­ees.“
Not as high as some meat pro­cess­ing facil­i­ties, but get­ting there…
“In some cases the mean dura­tion of employ­ment is 17 days.“
Which I believe at one point was the expected life­time of a freshly deployed infantry­man for the Soviet Army on the East­ern Front dur­ing WWII…

No related posts.