On The (Phone) Line
June 3rd, 2004 — 12:00am
Some startling numbers about call center employment, from the newsletter Knowledge@Wharton:
“an estimated 3% of the U.S. workforce [is] employed in call centers“
That’s a greater share of the total than for all farm payrolls and agricultural production across the U.S.
“Call centers… typically experience a 30% annual turnover in employees.“
Not as high as some meat processing facilities, but getting there…
“In some cases the mean duration of employment is 17 days.“
Which I believe at one point was the expected lifetime of a freshly deployed infantryman for the Soviet Army on the Eastern Front during WWII…
No related posts.