Better To Be Likeable Than Competent…
At least according to the Boston Globe article titled Don’t underestimate the value of social skills, in which Penelope Trunk quotes an HBS faculty member as follows:
’In fact, across the board, in a wide variety of businesses, people would rather work with someone who is likable and incompetent than with someone who is skilled and obnoxious, said Tiziana Casciaro, a professor at Harvard Business School. “How we value competence changes depending on whether we like someone or not,” she says.‘
I guess this explains how we ended up with George W. Bush as President…
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Category: The Working Life | Tags: culture, identity, organizations, quality, social_systems Comment »